FAQ

Open the app, enter your destination, select an available driver from the list, and click 'Book Now'. Once the driver accepts, you will see their live location.

Absolutely. Every driver undergoes a strict background check and document verification (Aadhar, DL, RC). Additionally, every trip is tracked live and covered under our In-Trip Insurance policy.

Fares are fixed based on the distance and the number of seats booked. You will see the exact fare on your screen before confirming the booking. No hidden charges.

Yes, you can cancel before the ride starts. However, a small cancellation fee may apply if the driver has already reached your pickup location.

To ensure your safety, Swenid provides accidental insurance coverage for every passenger during the journey. This is included in your service fee.

We support all digital payments including UPI (Google Pay, PhonePe), Debit/Credit Cards, and our in-app Swenid Wallet.

Use the 'SOS' button on the live ride screen. It will instantly share your location with our 24/7 support team and local authorities.

Click on ‘Register as Driver’, upload your RC, Driving License. Our team will verify the documents and activate your account within 24-48 hours.

Your earnings are credited to your Swenid Wallet immediately after the completion of each ride. You can transfer your balance to your bank account every week.

Share your unique referral code with friends. You will receive a bonus in your wallet once your referred friend completes their first successful ride.

You can call the passenger through the app. If they don't arrive within 5-10 minutes at the pickup point, you can cancel the ride and mark it as 'No Show'.

Yes, you have full flexibility to accept or decline ride requests based on your availability and route.

Swenid Pvt Ltd is a government-registered startup providing a safe, verified, and affordable carpooling network for Gujarat.

Please go to the 'Support' section in the menu and raise a ticket, or call our 24/7 helpline for immediate assistance.

Go to 'My Profile' > 'Edit'. For mobile number changes, you will need to verify the new number via OTP for security reasons.