Refund & Cancellation Policy
The Ride Sharing is operated by Swenid Private Limited and uses this policy to govern cancellations and refunds.
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This Refund & Cancellation Policy explains how refunds are calculated and processed onThe Ride Sharing. By booking a ride, you agree to the rules in this policy.
Policy Summary
- Passenger refunds depend on cancellation timing based on scheduled departure.
- Driver cancellations receive a full refund including all fees.
- Eligible refunds are processed back to the original payment method.
- Refund timeline is 5–7 working days.
1. Overview
This policy outlines refund eligibility, cancellation rules, and dispute handling for rides booked on The Ride Sharing. All refunds are subject to verification of cancellation and compliance with the conditions below.
2. Definitions
- Ride Fare: The amount payable for the ride before any fees.
- Fees: Platform fees and applicable taxes charged for facilitating the booking.
- Scheduled Departure: The ride departure time shown in the booking confirmation.
3. Passenger Cancellation Policy
Passenger refunds are calculated based on the time of cancellation relative to scheduled departure. Refunds apply to the Ride Fare only.
| When you cancel | Refund (Ride Fare) | Notes |
|---|---|---|
| 12 hours or more before scheduled departure | 100% of Ride Fare | Applies to Ride Fare only |
| Between 12 hours and 4 hours before scheduled departure | 50% of Ride Fare | Applies to Ride Fare only |
| Less than 4 hours before scheduled departure | No refund | Driver may not be able to find another passenger on short notice |
- Cancellations are effective once confirmed in the app.
- Refund percentage is applied to the Ride Fare only.
4. Driver Cancellation Policy
- If a Driver cancels a confirmed ride at any time, the Passenger receives a 100% refund.
- The refund includes the Ride Fare and all fees.
5. Refund Processing Time & Method
- Refunds are processed to the original payment method.
- Eligible refunds are credited within 5–7 working days.
- Payments are handled through Razorpay and bank/UPI processing timelines may apply.
6. Exceptions / Fraud Prevention
- Abuse of the refund process may lead to denial of refunds.
- Repeated abuse may lead to account action as permitted by law.
7. Policy Updates
We may update this policy from time to time. Updates will be posted on the Platform and become effective on the stated "Last Updated" date.
8. Contact & Support
For cancellation requests, refund inquiries, or disputes, reach us through any of the following channels. We aim to respond within 2 business days.
- Company: Swenid Private Limited
- Platform: The Ride Sharing
- Email: info@swenid.com
- Phone: +91-7041325320
- Registered Address: 5 Krishnapark Society, Bernaroad, Balwantpura, 383001 Himatnagar, Sabarkantha, Gujarat, India