Privacy Policy

The Ride Sharing is operated by Swenid Private Limited and is committed to protecting your personal information and privacy.

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Last Updated: February 04, 2026Swenid Private Limited

This Privacy Policy explains how Swenid Private Limited ("we", "our", "us") collects, uses, shares, and protects information when you use The Ride Sharing ("Platform"). By using the Platform, you agree to the practices described in this policy.

1. Introduction

We are committed to protecting your privacy and handling your information responsibly. This policy applies to all users of The Ride Sharing and governs how we process personal data in connection with our services.

2. Information We Collect

Personal Information

  • Name, mobile number, and email address.
  • Profile details required to operate the Platform safely and lawfully.

Government ID Verification (Aadhaar/DL)

  • We collect Aadhaar or Driving License details for identity and safety verification.
  • Verification is used to maintain trust, prevent fraud, and comply with applicable laws.

Location Data

  • Real-time location data is collected while the app is in use for live tracking and route matching.
  • Location access helps connect Drivers and Passengers and improve pickup/drop accuracy.

Payment Data (Razorpay)

  • All payments are processed through Razorpay.
  • We do not store card details or UPI PINs on our servers.

3. How We Use Your Information

  • To match co-travelers and facilitate bookings.
  • To provide alerts, notifications, and trip updates.
  • To verify identity and enhance safety.
  • To improve Platform performance, reliability, and user experience.

4. Data Sharing & Disclosure

Service Providers

  • Payment gateway partners such as Razorpay.
  • SMS and email service providers for communications.
  • Cloud hosting and infrastructure providers.

Legal Compliance

  • We may disclose information to comply with legal obligations and law enforcement requests.
  • We may share data to prevent fraud, enforce policies, or protect user safety.

No Selling of Data

We do not sell personal data to third-party marketing companies.

5. Data Storage & Retention

  • We retain data only as long as necessary for service delivery, compliance, and fraud prevention.
  • Retention periods may vary based on legal and operational requirements.
  • Data is securely deleted or anonymized when no longer required.

6. Security Measures

  • Industry-standard encryption for data in transit and at rest.
  • Access controls and role-based permissions to protect sensitive information.
  • Ongoing monitoring for unauthorized access and misuse.

7. Your Rights & Choices

  • Access and review your personal information.
  • Request corrections or updates to your data.
  • Request account deletion through app settings.
  • Withdraw consent where applicable, subject to legal requirements.

8. Children’s Privacy (18+ Only)

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on the Platform and will take effect on the stated "Last Updated" date. Continued use indicates acceptance of the revised policy.

10. Contact & Grievance Redressal

  • Company: Swenid Private Limited
  • Platform: The Ride Sharing
  • Email: support@theridesharing.com